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+800-364-5518
Noble-Amcat News from Around the World
Amcat continues to make news with its innovative contact center solutions and tremendous clients and partners around the world. In this section, you?ll find the latest news and information from us and about us.
Upcoming Events:
Dates and places where you can see and meet with Amcat
SNUG: Select Noble® Users Group Conference 2008
See Amcat and CRMnow at the MBA Expo, Oct 14-16
Press Releases:
New and archived Amcat releases
Noble Amcat Host Contact Centre Evolution 2008
March 2008
Noble Systems® Announces Acquisition of Amcat™
November 2007
Amcat and CRMnow integrate CRM with customer contact to provide mortgage companies with next-generation customer management and lead qualification
October 2007
In the News:
Articles on Amcat and comments from our team
View Amcat Webcast Now: "Leveraging Data to Enable Better Customer Interactions”
As appeared in the March 2007 issue.
Customers Explain How Amcat Is Helping To Grow Their Business
As appeared in the February 2007 issue.
Getting Personal: How mortgage brokers can manage telemarketing campaigns and still meet compliance
As appeared in the August 2006 issue.
Newsletters:
Our latest and archived newsletters packed with information for the call center manager
Amcat Americas Newsletter: Q2 2007
New Amcat Newsletter Available Q1 2007
Amcat Newsletter, Summer Edition, Now Available: ATA CEO Challenges Call Centers
Overview
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case studies
-- Industry --
Debt collection
Distribution
Financial Services
Fund Raising
Home Improvement
Insurance
Mortgage
Outsourced contact center
Political marketing
Retail
Telecommunications
Travel and Resorts
-- Problem --
Agent retention
Agent scripting
Best practices/compliance
Cost of technology
Customer retention
Ease of Use
Increase productivity
Integration
Lead production
Linking multiple locations
Multi-channel needs
Need to leverage customer data
Open architecture/database
Operational efficiency
Record/monitor calls
Reliability
Reporting
Third Party and CRM
-- Solution --
Amcat consulting services
Amcat Inbound, outbound & blended
Comprehensive reporting
CTI
CTI links to CRM data
Data management
Distributed Contact Centers
Ease-of-use
Flexible agent scripting
Improved agent performance
Improved productivity & efficiency
Integration capability
International Do Not Call compliance
Managing multiple campaigns
Multi-channel contact
Ongoing support
Open architecture & .NET
Open database support
Predictive automated dialers
Remote agents
Transactional voice recording
-- Language --
English
German
View all case studies
here
news & events
Noble Amcat Host Contact Centre Evolution 2008 [
more
]
SNUG: Select Noble® Users Group Conference 2008 [
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]
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