Noble-Amcat CRM Telesales Software: Teleservices software: call center marketing - service software | Teleservices Telesales multi-channel contact solutions increase customer lead generation for ecommerce centers.

Teleservices Contact Management

Amcat call center software helps companies involved with marketing and sales manage the complete life cycle of their customers

Value for Telesales Companies

Our inbound - outbound contact management software elevates your ability to manage lead prospects and customers. Categorize, track, monitor and measure leads and call results as well as plan next-step marketing actions.

Our unified contact solution provides advanced customer lifecycle management capabilities that manage all phases of the customer lifecycle.
Professional marketing organizations rely on Amcat software to elevate their capabilities ...not only to contact people, but to categorize leads, track, monitor, measure results and plan next step actions.
Telesales, Ecommerce, and marketing companies worldwide turn to Amcat for customer acquisition, loyalty contact, support of marketing direct mail, advertising campaigns and more.

Inbound Benefits

Effectively manage inbound teleservices call managment derived from advertising and direct mail campaigns.

Evaluate the performance and effectiveness of individual marketing campaigns since each campaign is separately tracked and reported.
Each project is based on a unique DNIS that allows you to capture and evaluate leads derived from each campaign and plan follow-up activities based on the result of the contact.
With Amcat, you have a complete closed-loop leads management solution.

Outbound Benefits

The most efficient, powerful and easy-to-use outbound contact system makes generating sales and leads a snap.

Noble-Amcat is the most efficient system for managing and recycling list records to achieve maximum penetration of the list.
Because outbound is part of a unified solution, Amcat makes it easy to analyze data and plan follow-up campaigns to maximize sales and follow-up marketing strategies.

Sales and Marketing Features

Unlimited ability to capture, segment, and analyze customer data.
Real-time campaign parameter adjustment.
The most efficient list data usage and record recycling available anywhere.
Manage each category of contact appropriately based on inbound DNIS or outbound campaign.
Route calls to the appropriate to the appropriate agent skill group.
Plan follow-up actions based on unlimited configurable result codes.
Provide multiple channels for contact including email, fax, web, and text.

Unsurpassed campaign management and call handling from Amcat

Campaign management includes the ability to create targeted lists and customized call results codes in seconds. Additionally, you can create new database fields, manage databases all with an easy-to-use user interface.

Call Recycling and the Amcat Living File^TM The Amcat system is the most efficient available for penetrating and making efficient use of lists. Independent reports show that it is up to 300% more efficient than competitive systems in list efficiency. The Amcat system labels and categorizes each call attempt made. Then, calls are cycled and recycled according to strategies established by your managers.

Flexible agent (Web-based) scripting allows you to control any project including the flow of a sales call or any interaction process. You can also control branding, how representatives capture or provide information, etc. And your non-technical managers can make changes in seconds as needed. Web-based scripting allows you to seamlessly integrate agent scripts with information and data and link with CRM and sales applications in real-time.