High ROI for Outsourced Contact Centers  

Noble-Amcat Software for Contact Center Outsourcers

Amcat is proud to work with so many outstanding call center outsourcers throughout the world.  These include: LBM, Garlands, Excel, iResponse, ASK, McRei, ATS, American Fidelity Group, SMT, Answer Services and many more.

Outsourced call centers have many special needs, but more than anything, they demand the absolute best software technology for a fair price.  We deliver on both counts. Amcat software is the choice of outsourced centers world-wide due to its wide range of standard features, value and reliability and finally,  its ease-of-use and fast implementation.

Some of the features most valued by outsourcers include:

• Lab tested and certified for international DNC compliance.
• The most feature rich, but lowest cost software system to own and operate
• Unlimited ability to capture and segment customer contact data, and analyze data for appropriate follow up actions. 
• No limits on multiple campaigns and multiple management consoles.
• Open, standards-based solution: SQL server, .NET and Web-based allows easy integration with CRM systems, databases, Internet and Intranet sites.
• Multiple channels for contact including email, fax, web, text and voice broadcast.
• Real Time Statistics enable outsourcers to know what is happening in each project in real time. 
• Graphical real-time agent views: Know what your agents are doing and how they are performing whether they are across the room or across the world. 
• Web-based Reporting: Allows outsourcers to create and view project and resource reports wherever you are located. 
• Multiple Dialer Modes. Predictive Dialing is one of several dialer modes used by outsourcers.  Preview, Power, Manual, Broadcast are all available and standard. 
• Built-in digitized voice recording

Benefits of Noble-Amcat Inbound

With Amcat, you can effectively manage inbound contact center leads derived from advertising, direct mail campaigns or other sources.

• It is easy to evaluate the performance and effectiveness of individual marketing campaigns since each inbound campaign is separately tracked and reported.
• Each inbound project can be based on a unique DNIS, for example, allowing you to capture and evaluate the leads derived from each marketing campaign and plan follow-up activities.
• With Amcat, you have a complete closed-loop lead management contact solution.

Benefits of Noble-Amcat Outbound

• Amcat is the most efficient system for managing and recycling list records to achieve maximum penetration of the list.
• And because outbound is part of a unified inbound & outbound call center solution, Amcat makes it easy to analyze your data and plan follow-up campaigns to maximize sales and follow-up marketing strategies.