Insurance Sales - Service Solution

Noble-Amcat's unified inbound-outbound contact management system integrates voice and data communications for insurance claims, leads, and service centers. Amcat software improves insurance sales and CRM, helps manage all phases of customer service,  and plan future actions for marketing and service.

AON Warranty Increase Profits with Amcat Software

AON warranty Group, a division of the AON Corporation, the second largest insurer in the world employs over 47,000 employees working in more than 120 different countries. Amcat provided them with the call center technology to generate outstanding results in customer interaction management with a 75% increase in sales conversions.

Improve customer service with:

• Integrated customer interaction and account management.
• Insurance policy tracking with real-time policy information.
• Improved claims processing.
• Policy holder personalized service to improve customer retention.
• Better customer care: Features like Virtual Assistant and Self Service Applications including speech and IVR empower clients and improve their overall experience.
• Fast and easy agent access to client databases. CTI screen pops enable service agents to focus their energies on customer support and spend less time gathering information.
• Distributed representatives: web based access for home-based reps, field agents and independent insurance brokers.

Lead Management

Amcat software improves time management and enables your insurance sales team to accomplish more each day with fewer resources. Generation of more successful contacts, more leads closed.

• Enhanced data management and control: Amcat provides the tools, statistics and reporting for a clear understanding and control of your data and marketing projects.
• Create next-step contact strategies: Utilize tools for for follow-up activities to manage customer interactions and marketing.
• Improved service and customer communications: CTI screen pops generate critical data on incoming calls; the software retains the customer's data and agent's notes throughout the life of the call.
• Sales agents have access to all critical data.

Distributed Contact Center Benefits

Amcat contact center software provides the capability for your business to easily utilize and manage remote representatives. Amcat links distributed offices and home-based or remote agents.

• Contacts are intelligently routed to the most appropriate agent, wherever the agent may be located on the network.
• Remote agents can be based anywhere and access the system through a web browser. Agent desktops are web-based and allow for communications via voice, email or web.

Inbound Benefits

With Amcat, you can effectively manage inbound contacts and improve customer relations:

• With Amcat, you have a complete closed-loop lead generation and CRM solution.
• Easily evaluate individual marketing campaigns for performance and effectiveness. Every inbound campaign is separately tracked and reported.
• Each inbound project is based on a unique DNIS, for example, you can capture and evaluate data derived from each project and plan follow-up activities based on the result of the contact.
• Configure customized database search lists: quickly identify the needed information for each caller.

Outbound Benefits

An efficient, powerful, user friendly outbound system makes customer loyalty easy-to-plan for and accomplish while generating more lead closures.

• Amcat is the most efficient marketing software system for data and customer interaction call management. This facilitates campaigns and appropriate follow-ups with loyalty calls and insurance surveys.
• Since outbound is part of a unified inbound outbound solution, Amcat makes it easy to analyze your inbound data and plan follow-up outbound marketing campaigns.