Value for Fundraisers and Non-Profits
Fundraising organizations need easy and efficient systems to contact prospects, track pledges and manage databases. Noble-Amcat has a track record of helping charity and political fundraisers dramatically increase productivity and efficiency with an immediate impact on the entire organization, on specific activities and overall processes.
We make the complex task of contacting fundraising prospects and tracking responses, a simple task. With our contact software system, it’s easy to track all call responses and plan appropriate follow-up campaigns to maximize fundraising.
- Unlimited ability to capture -segment contact data and analyze data for appropriate follow up actions, critical for appropriate fundraising follow-up.
- Seamless integration with existing databases and applications.
- Track pledges by agent or project in real time and through historical reports.
- Maintain historical records of pledges with the ability of displaying this data to the agent screen to leverage historical giving records.
- Interact with customers professionally, at the right time, with the right channel, with all the appropriate data
- Deliver more agent talk time and more positive responses, every hour, every day.
Key fundraising features
- Multiple Dialer Modes: Predictive Dialing is one of several dialing modes that fundraisers can take advantage of including Preview, Power, Manual and Broadcast.
- Comprehensive database and reporting: Allows you to track pledges and performance based on multiple criteria including agent performance, campaign performance, customer history and more.
- Call Blending: A powerful call blending functionality allows the same agent group to place calls through outbound and also receive inbound calls of a similar nature.
- Broadcast mode: Broadcast nonprofit fundraising or political messages to groups of people and provide ability to speak with a live agent via IVR functionality.
- Built-in digital voice recording: Record transactions for legal and record keeping purposes.
- Agent call back: Follow-up appropriately on all contacts. Call backs can be routed to individual or groups of agents.
- Multiple channels for contact including email, fax, web, text and voice broadcast.
|
 |
,
Unsurpassed campaign management and call handling
Campaign management includes the ability to create targeted lists and customized call results codes in seconds. Additionally, you can create new database fields, manage databases all with an easy-to-use user interface. You are in complete control of your inbound and outbound projects.
Call Recycling and the Amcat Living FileTM The most efficient system available for penetrating and making efficient use of lists. Independent reports show that it is up to 300% more efficient than competitive systems in list efficiency. The software labels and categorizes each call attempt made. Then, calls are cycled and recycled according to strategies established by your managers.
Flexible agent (Web-based) scripting allows you to control any project including the flow of a fundraising call or any interaction process. You can also control branding, how representatives capture or provide information, etc. And your non-technical managers can make changes in seconds as needed. Web-based scripting allows you to seamlessly integrate agent scripts with information and data and link with CRM and sales applications in real-time.
|
Request More Information
Download Amcat Brochure