Testimonials

Amcat Testimonials

• 3/1/2007 - JJB Sports TV/Golf TV Pro Shop
  
  "I was very impressed with what you had to say about the system, in particular the flexibility of the system to add up-sells , cross-sells etc , the ability to handle multiple inbound and outbound campaigns, which really aligns with our growth plans, and the fact that the system is user friendly to both use and manage was key".
  -Jim Coleman, JJB Sports TV/Golf TV Pro Shop
• 7/19/2006 - American Mortgage Specialist - Database
  
  “One of the key factors for choosing Amcat is its strength in the database area. We can easily consolidate our data lists from different sources. In the past, our representatives worked from simple, but disparate spreadsheets. The Amcat system allows us to pool and modify our data lists to suit the nature of our business and work from a single centralized database. Additionally, the system’s “open” architecture means that we are ready for whatever changes we may need to look at a later date, such as virtual contact centres based on IP”.
  -Steve Bradshaw - Technology Director,
• 5/17/2006 - Eurocom (blended inbound/outbound solution, dramatic growth)
  
  
  "The installation of the Amcat system has been a major success for our business and we fully expect to recover our investment within six months. Amcat is a professional company with excellent technical back-up".
  
  -Gary Kay, Managing Director, Eurocom
• 4/27/2006 - walter TeleMedien (Objectives achieved, improved productivity)
  
  "Introducing the solution has been an outright success, the initial objectives have been achieved: this was migration of a new product. It has had a tremendous reception from our call centre agents".
  -Dr Uwe Kappes, walter TeleMedien
• 1/19/2006 - SOL Enterprises (Customer Support)
  
  "Once again Amcat has come through for my company. Over the years we have placed calls to the support center and have always received a quality response. Your people always go beyond the call of duty. I just wanted to commend Amcat for their tenacity and professional manner in which you handle our problems and commend Amcat for hiring such a fine people."
  -Michael A. Solimeno, Owner, SOL Enterprises ,
• 5/19/2005 - Weatherseal (Lowered costs, improved productivity)
  
  "Since moving to the Amcat system, our operational costs have been slashed and productivity has soared".
  -Paul Geary, IT Manager, Weatherseal,
• 5/19/2005 - Space Kitchens (Great support, improved productivity)
  
  "Our agents embraced the system straight away and now spend 75% of their time talking rather than dialling. Amcat's level of support has been excellent throughout".
  -Kevin Hill, Sales Director,
• 5/19/2005 - Personal Finance (High-quality interactions, improved productivity)
  
  "The Amcat system is perfect for our needs. We wanted a solution that handles all the dialling on behalf of agents and yet still delivers exceptional uptime and a high-quality interaction with our prospective customers".
  -Kevin Boorman, Managing Director,
• 5/19/2005 - Blake Holdings (Choice of technology supplier)
  
  "We are delighted with the Amcat technology and will be relying on it to support all new international business".
  -Duncan MacMillan, Managing Director, Interactive Solutions & Blake Holdings,
• 5/19/2005 - Bright Finance (Integration with CRM)
  
  "The robustness of the Amcat product has allowed us to push back the boundaries of what can and can't be done and its true integration with our CRM system is an excellent example of this".
  -Steve Brown, Programme Director,
• 5/19/2005 - American Fidelity Group (Support, Right solution)
  
  "We tried another system based on price and we got exactly what we paid for. Amcat did an all-star installation, made me look good and now we’re generating more leads than ever".
  -Brent Seaman, COO, American Fidelity Group,
• 5/19/2005 - Cerebra (Amcat 'can do' attitude)
  
  "We felt that Amcat demonstrated a genuine willingness to listen to our exact requirements and was extremely empathetic to our needs as a charity. Not only were we impressed by the 'can do' attitude of the Amcat team, we were confident that the technology would be able to deliver on all fronts".
  -David Irish, Head of ITC, Cerebra,
• 5/19/2005 - Cox Insurance (Fast start, great install and training)
  
  "Within a week the solution was installed and we were up and running. Amcat provided all the necessary management and agent training, so we were pretty much self-sufficient from the start".
  -Andy Smith, Call Centre Operations Manager,
• 5/19/2005 - e2Save.com (Flexibility of agent scripting)
  
  "We use the Amcat HTML-based agent scripting program that guides the agent interactions and includes client and product information in the agent script. One huge advantage is that scripts can be changed easily and in real-time..."
  -Andy Smith, Call Centre Operations Manager, e2Save.com,
• 5/19/2005 - Excell Contact Centres (Adherance to outbound regulations)
  
  "Using Amcat, we can observe DMA guidelines and even improve on them compared with the industry average. Amcat's intelligent algorithms can limit Silent Calls to less than 3% comparing favourably with the DMA recommendation of less than 5%".
  -George Munro, VP sales & Marketing,
• 5/19/2005 - i-Response (Head-to-head comparison showed Amcat easiest-to-use)
  
  "The installation of the Amcat system was very smooth and as soon as we started using the system we could see immediately how intuitive and straightforward it was to operate. These attributes were magnified further as part of a head to head comparison with another vendor".
  -Justian Cross, IT Manager,
• 5/19/2005 - Pearl Telecom (Amcat, an essential marketing tool)
  
  "We are able to manage the system in-house and our return on investment has been rapid. For any business looking to offer products and services to a mass market, then Amcat is an essential business tool. I would have no hesitation in recommending Amcat to other business colleagues".
  -Phil Harvey, Co-founder, Pearl Telecom,
• 5/19/2005 - Regal Fish (Improved busines processes and productivity)
  
  "Using manual calling we could not obtain the necessary penetration or enough successful contacts. Through the use of the Amcat contact management solution, we were able to achieve an acceptable level of penetration in the more popular day time shifts for our agents".
  -Mike Brummitt, General Manager, Regal Fish
• 11/23/2004 - AXA Assistance Canada (IP Contact Centers)
  
  "Amcat has facilitated our ability to use VoIP technology to call into the UK from Canada".
  -Elena Miguens, Executive Vice President, AXA Assistance Canada
• 11/23/2004 - Intrawest Resort Club Group (Self Service IVR with inbound & outbound)
  
  Amcat’s self-service IVR solution helps us improve customer care by providing self service options and routing inbound customers to the right agent.
  -Mike Kaine, Vice President, Technology and Web, Intrawest,
• 11/11/2004 - Intrawest Resort Ownership Corporation (Amcat Value)
  
  "Once we saw Amcat’s feature set and price performance, it immediately blew any other competition clean out of the water. We did not have a single reason to consider anyone else".
  -Mike Kaine,
• 11/11/2004 - Matrix Marketing Services (Integration with enterprise SQL databases)
  
  "There is no point in running a highly functional tool such as SQL without full integration with the software that is used for customer interaction. Amcat makes this happen".
  -Ron Traum,
• 11/11/2004 - LBM (Large blended multi-national contact center)
  
  "Our whole business strategy is to maximize bottom-line benefits to our clients, at the same time as reducing operating costs. Amcat delivers on both counts".
  -John Paterson, LBM
• 11/11/2004 - CIS Group (Real-time statistics, workforce management and reporting)
  
  "The Amcat system provides us with comprehensive call statistics that enables us to see at-a-glance levels of productivity as well as monitor staff performance".
  -Mark Ware,
• 11/11/2004 - Insure 4 Life (Built-in digitized voice recording)
  
  "Rather than investing in an expensive standalone system, we simply use the recording technology designed into the contact center system from Amcat".
  -Dino Forte,
• 11/11/2004 - Black & White Group (Multi-channel contact)
  
  "We use the Amcat e-mail feature for sending messages from the agent desktop to financial advisers in the field enabling the latest customer information to be communicated in near real-time to field personnel".
  -Chris Ollerenshaw,
• 11/11/2004 - Europlas (Great service and fast install)
  
  "I was impressed by the level of service that Amcat was able to provide. The whole installation took less than a week and was in place without the slightest pain".
  -Europlas,
• 11/11/2004 - ATS Mortgage (Proferssional Integration services and delivery of services)
  
  "Amcat consulting services really lived up to our expectations and they have gone the distance for us".
  -ATS Mortgage,
• 11/11/2004 - Jigsaw Customer Management (Reliance on Amcat & great support)
  
  "From the start, Amcat has demonstrated an exceptionally high commitment to customer service, customization and support. We are confident that we can always rely on Amcat".
  -,
• 11/11/2004 - Club Intrawest
  
  "We are constantly impressed by the level of flexibility and support Amcat provides resulting from their commitment to ongoing customer satisfaction".
  -Club Intrawest,
• 11/11/2004 - Destiny Mortgage
  
  "We are learning new bells and whistles that just amaze me with production reports and the stats on our agents".
  -Destiny Mortgage,